Booking Terms & Conditions
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English in Action Limited, registered in England & Wales No. 3528553
Registered Office: Camburgh House, 27 New Dover Road, Canterbury, Kent, CT1 3DN, UK
COMPLAINTS POLICY AND PROCEDURE
Any complaint or expression of dissatisfaction will be treated with the utmost seriousness. In the event of you wanting to register a complaint, please contact us directly.
- We undertake to respond in a timely manner and to resolve the issue to your satisfaction
- If you are not satisfied with our response, we will put you in contact with Eaquals, who will investigate the complaint and act as a mediator to help find a solution
- If you are unhappy with the response of Eaquals, the complaint with be passed on to the independent ombudsman, who will make a final judgement on the matter
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Google Analytics – We like to know where our visitors come from so we track traffic using Google’s web analytics tools. This uses an anonymous cookie to let us know where you are viewing our site, it does not store any of your personal information nor can it be used to identify you.
It is possible to turn off your cookies through your website browser settings however this will affect the functionality and experience of our site. Please visit the help section of your website browser to learn how to turn your cookie settings off.
More information can be found here.
The General Data Protection Regulation (GDPR) 2018
The EIA website complies with the principles of the GDPR 2018.
Use Made of Personal Information
Personal information provided to EIA via EIA website will be used for the purposes outlined at the time of collection.
In addition, personal information may be used for statistical analysis.
Personal data will be collected and processed by EIA for the following purposes:
to provide goods and services, including marketing, advertising and promotions, unless a user elects to opt-out of receiving such communications.
Your personal details will not be made available to any third parties.
Use of Data For Direct Marketing Purposes
EIA may provide information on the company's products, membership services, events, and training and education programmes to members who have previously given their consent to receive such communications. If at any time users want EIA to stop sending such communications they should email email@example.com or write to: English in Action Ltd, Partnership House, 22 Hawks Lane, Canterbury, Kent, CT1 2NU, United Kingdom. Emails will always include a link to unsubscribe from future communications.
Verifying, updating and amending your personal information
If, at any time, a user wants to verify, update or amend their personal data they may simply email their request to firstname.lastname@example.org. Verification, updating or amendment of personal data takes place within 40 days of receipt of the request.
Links to Third Party Websites
The Company is not responsible for the privacy policies of third party websites. The Company advises users to read the privacy policies of other websites before registering any personal data.
The Company holds your personal data in accordance with the security provisions of the GDPR.
Notification of Changes