Frequently Asked Questions

Click on a question to see the answer

What qualifications do your teachers have?
All our teachers hold a recognised EFL or state school teaching qualification.
How do your teachers get to us?
We fly our teachers direct to you from the UK and organize for them to be accommodated close to your school.
Is there a structured syllabus?
All our courses are designed to have a core structure with outcomes specified through CEFR-style ‘can do’ statements.
Are you independently assessed for quality?
Our organization and courses are regularly inspected and accredited by EAQUALS to ensure the highest possible standards.
Can you provide testimonials?
Yes. Contact us and we will be happy to put you in touch with a client school in your area.
Can you support me with organizing a course at my school?
Our team of promotions staff regularly provide demonstration classes for potential participants and presentations for parents. We also have a staff of 20 based at our head office in Canterbury to provide support before, during and after your course.
How often do schools re-book your courses?
95% of schools that have had an English in Action week book with us again!
How long have you been delivering courses?
EiA pioneered in-school English project weeks and has been working with schools for over 20 years. During this time we have worked with countless schools and have provided courses for hundreds of thousands of students.
What’s included in the price?
The fees are completely inclusive and there are no hidden extras. Students are provided with specially developed workbooks, pens and folders. Everything they will need for a great week!
What has made you so successful?
We have always refused to compromise on quality. This means: great teachers, the best materials and a professional attitude. All of this secures our reputation as the premium English language project week provider.
Can I observe an English in Action lesson?
Yes. We just ask that you liaise with the senior teacher to agree the most appropriate time.
What is your average class size?
The average class size is usually between 12 and 14 students, however this can vary depending on the number of participating students and your particular circumstances.
How do you expect students to behave?
We expect students to be respectful to each other and to their teacher. Our teachers liaise very closely with the school staff and any unacceptable behavior is dealt with using the same procedure as in student’s regular classes.
Do you provide tailored courses?
Our materials are designed to be adaptable. We will always do our best to accommodate any specific requests you have. Please contact us and we will be happy to discuss your needs.
What do I need to do when booking a course?
From start to finish arranging a course is easy, simply follow the steps below to get started.
  1. Submit a quote request through the website - see the sidebar
  2. You will receive our Course Information Pack, containing a Course Finder, promotional posters, presentations and DVD’s and a Course Booking Form.
  3. Advertise the course to your students and their parents. We will be happy to help you with this.
  4. Complete our Course Booking Form
  5. When we have received your Course Booking Form, we will send you a Course Confirmation Notice which will also include guidance on the next steps to take in preparation for your course.
  6. Two weeks before your course begins, you will receive final course details including our teachers’ names, arrangements for a brief pre-course meeting and payment procedures etc.
The school needs to provide:
  • A separate classroom for each English in Action class, if possible with moveable desks and chairs
  • A blackboard or whiteboard in each classroom, plus marker pens or chalk, as appropriate
  • Regular access to a photocopier
  • A suitable space for the end of course presentation/show
  • A designated Contact Teacher to liaise regularly with our Senior Teacher over the course implementation
  • CD players for audio materials
Useful facilities to have (not essential):
  • DVD players
  • Overhead Projector (OHP)
  • Display boards for project work
  • Camcorders for video projects
  • Digital Cameras for image-based projects
  • Computers with internet access for project research
What should I do if I want to make a complaint?
English in Action is committed to providing a high quality service to everyone we deal with. Whist we love to receive great feedback, we also rely on you to tell us if we get things wrong or provide a service which is in any way unsatisfactory. You can detail any complaint on your course feedback form, contact us directly by phone (+44 1227 818250) or email ( Any complaint or expression of dissatisfaction will be treated with the utmost seriousness. You can see our full complaints procedure here.